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Scout Moderation is Now Scout+

In the name change to Scout+, the + represents the expansion and addition of services, the positivity we tackle these expansions with, growth, and our unwavering goal to always go the extra mile for our clients.

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Scout+ Customer Service Outsourcing

The Most Wonderful Time Of The Year…to Delight Your Customers!

Is your business prepared for consumer expectations going into this holiday season? Here are four ways to make sure your customer service program will meet your customers’ expectations!

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Scout+ Customer Service Outsourcing

Don’t Let Potential Brand Ambassadors Slip Through Your Fingers

Do you have someone on your team monitoring Social Media for mentions? Probably yes, but are they monitoring 24/7 and responding to such mentions in real time, striking while the iron is hot?

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Scout+ Customer Service Outsourcing

2 Positive Reasons to Outsource Content Moderation

Whether their experience is positive or negative, customers crave real, personal attention in a world where most companies simply can’t or won’t make themselves available on a customer’s Internet schedule.

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Scout+ Customer Service Outsourcing

Hiring for Social Media? Don’t Forget Emotional Intelligence

You’ve seen it in the news.  A company’s entire brand reputation suddenly under the guillotine of public scrutiny and anger because of one tweet or Facebook post gone wrong.

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Scout+ Customer Service Outsourcing

A Viral Angry Mob Was Not the Kind of Viral You Were Hoping For

Last week the news around the social media water cooler was that Kelly Blazek had been nasty to someone via email, then the recipient of that email posted it to Reddit, and the rest is sad history involving an angry Internet mob with virtual pitchforks.

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Scout+ Customer Service Outsourcing

6 Reasons You Need to be Tracking Your Social Media Metrics

At this point, most businesses know that Social Media can be a powerful marketing tool, but many still aren’t using metrics insights to maximize on that power.

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Scout+ Customer Service Outsourcing

Don’t stress this holiday

With the hustle and bustle of the holiday season and the crunch of year-end deadlines looming, take comfort in the fact that while you’re preoccupied, we’re watching your shop.

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Scout+ Customer Service Outsourcing

Scout Moderation represents you!

Abraham Lincoln has certainly been on our radar these days.  A small piece of his presidency is highlighted in the Golden Globe-nominated film Lincoln by director Steven Spielberg, featuring a tour-de-force performance by Daniel Day-Lewis as Honest Abe.

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Scout+ Customer Service Outsourcing

Happy Social Media Day!

These days, every day seems like a Social Media Day, but you can officially celebrate on June 30.

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