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Scout Moderation is Now Scout+

In the name change to Scout+, the + represents the expansion and addition of services, the positivity we tackle these expansions with, growth, and our unwavering goal to always go the extra mile for our clients.

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Scout+ Customer Service Outsourcing

Five tips for customizing your TOS

Every company that allows users to post content on its website should have User Guidelines or a Terms of Service (TOS) agreement in place. These guidelines outline what your tolerance is in terms of what can and can’t be posted. Don’t want cyber bullies?

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Scout+ Customer Service Outsourcing

1984 vs Now

Online moderators often get a bad rap.

The “censor” label is often applied to us – sometimes in jest, and sometimes in all sincerity – but the fact remains that moderators protect the public from hateful speech and violence that can extend to sexual violence.

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Scout+ Customer Service Outsourcing

International Women’s Day

This year International Women’s Day (IWD) is celebrated on March 8.  As a woman-owned business, we at Scout Moderation feel very inspired by IWD’s initiatives to promote women’s equality and advancement.

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Scout+ Customer Service Outsourcing

What would Emily say about cyber bullying?

Scout Moderation is based near Amherst, Massachusetts, birthplace of poet, Emily Dickinson.  At Scout, we are committed to keeping the online conversation civil.  We wonder, what would Emily Dickinson say about using the social network to hurt and bully?

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Scout+ Customer Service Outsourcing

Facebook users exposed to toxic images

Does the recent Facebook hack have you nervous that it could happen to you?  The idea of porn or violent images next to a Pampers ad – on your site – keeps a lot of social media producers up at night. 

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The Internet has killed civility

Newsweek recently listed 14 things that are being killed by the internet with Civility ranking fourth.  Citing Matthew Moore of the Telegraph who writes, “The internet has wrought huge changes on our lives – both positive and negative – in the fifteen years since its use became widespread.”

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Scout+ Customer Service Outsourcing

Part 2: A terrible example of why moderation is crucial

If you’ve been reading the news lately, you know that the cyber bullying controversy is huge – and recently tragic.  People from all over the world have heard about the Phoebe Prince case and are extremely concerned and interested in finding a solution.

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Scout+ Customer Service Outsourcing

Part 1: A terrible example of why moderation is crucial

Besides keeping the site clean from any continued negative attacks on Phoebe (which unbelievably have continued), social networking sites are also moderating for any libelous comments about her tormenters. 

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Scout+ Customer Service Outsourcing

Protect your brand

Scout Moderation helps you do this with listening tools and a team of professionals that are your eyes and ears – handling problems, addressing issues, giving you the information so that you can take action and help unhappy customers or ‘trespassers’ find resolution.

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Scout+ Customer Service Outsourcing

Why did we name ourselves SCOUT Moderation?

We are your scouts. We look, listen and watch all over the web. Monitoring your brand, making sure complaints are handled professionally and quickly, keeping a positive environment in the social sphere of your slice of the internet. We take care of it all so that you can concentrate on what you know best – your business.

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