How NOT to Handle Social Media Moderation (The Smucker’s Case)
Learning from Smucker’s Brand Social Media fail – when guidelines don’t prevent escalation, be ready to pivot. Social Media Moderation is about opportunity as much as damage control.
Social Media Moderation
Multilingual Content Moderation
“Think globally, act locally.” That’s a motto that has guided many of us for years, and while that’s still important, when it comes to your business, you can now act globally, too.
