Whether their experience is positive or negative, customers crave real, personal attention in a world where most companies simply can’t or won’t make themselves available on a customer’s Internet schedule.
Last week the news around the social media water cooler was that Kelly Blazek had been nasty to someone via email, then the recipient of that email posted it to Reddit, and the rest is sad history involving an angry Internet mob with virtual pitchforks.
At this point, most businesses know that Social Media can be a powerful marketing tool, but many still aren’t using metrics insights to maximize on that power.
With the hustle and bustle of the holiday season and the crunch of year-end deadlines looming, take comfort in the fact that while you’re preoccupied, we’re watching your shop.
Abraham Lincoln has certainly been on our radar these days. A small piece of his presidency is highlighted in the Golden Globe-nominated film Lincoln by director Steven Spielberg, featuring a tour-de-force performance by Daniel Day-Lewis as Honest Abe.
These days, every day seems like a Social Media Day, but you can officially celebrate on June 30.
Join our community of brands who know there’s no getting around it. Customers still want and need a real human to attend to their issues when online, no matter the hour.
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