Customer Service
We care about your customers as much as you do.
In a world of automation and 24/7 online availability, how do you meet customer service needs and expectations?
Many businesses and organizations rely on automated responses, or worse, offer no “off-hours” customer service or monitoring at all!
Add Human Touch...
There’s no getting around it. Customers still want and need a real human to attend to their issues when online, no matter the hour.
We know there’s no replacing human customer service to match the understanding and care of your brand as your own team, and that’s the foundation we start from.
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High touch
Scout+ offers high-touch customer service to help customers on a human level. During a high-touch interaction, we listen to the customers' needs, and research and analyze for solutions to complex issues, all while being more personal. Intelligent, personalized interactions across all customer service channels. -
Dynamic and seamless integration with your AI solutions.
We step in only when needed.
...With the Automation and Speed Your Customers Expect
We delight your customers with speed, empathy and ease.
When a chatbot has reached the limits of its abilities, we’re ready to listen to customers and find the right solution to assist the customers as quickly as possible.
