What Elon Musk’s Latest Move Means for Content Moderation and Security Over a year ago, Elon Musk made headlines with bold moves at X (formerly known as Twitter) by cutting a significant portion of its content moderation and security teams. This controversial decision raised concerns about the platform’s ability to handle misinformation, harassment, and overall […]
Think you’ve got the chops to be a top-notch customer service rep? Take this quiz to find out! Instructions: Choose the answer that best reflects your approach to each situation. Be honest! 1. A frustrated customer calls, yelling about a malfunctioning product. You: 2. A customer emails with a complex, unclear request. You: 3. You
Customer Service Quiz: Are You a Service Superstar? Read More »
Forget resolutions, let’s talk predictions! As we peek into the future, one crystal-clear trend stands out for 2024: proactive customer service. Gone are the days of reactive fire-fighting – brands will be taking the offensive, anticipating needs and exceeding expectations before customers even realize they exist. But why the sudden shift? So, how can Scout+
Why Proactive Customer Service Will Soar in 2024 Read More »
As we step into the dynamic landscape of 2024, the customer service industry is witnessing a significant shift. Beyond the conventional realms of issue resolution and support, a new trend is emerging—one that not only focuses on customer satisfaction but also actively contributes to revenue generation. In this blog post, we’ll explore how Revenue Generation
The Future of Customer Service: Revenue Generation Takes Center Stage in 2024 Read More »
Top Three Customer Service Strategies to Reduce Cart Abandonment Cart abandonment is a well-known issue that online retailers face. Abandonment rate is as high as 69%! While there are many lists of tactics to reduce cart abandonment, most of the focus is on technical aspects of the website and checkout process. There is no doubt
Stop Losing Money to Abandoned Carts Read More »
Is your business prepared for consumer expectations going into this holiday season? Here are four ways to make sure your customer service program will meet your customers’ expectations!
The Most Wonderful Time Of The Year…to Delight Your Customers! Read More »
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