Media & Entertainment
A Delighted Subscriber Is An Engaged And Loyal Customer.
Online entertainment options are endless, as are the devices to access them on. Media and entertainment trends of the last year have challenged the film industry, while surging the number of online gaming players and streaming service subscribers. Your challenge is competing for a customer’s interest.
The experience doesn’t end when the “show” does. The discussion continues on social and that chatter creates communities that can impact your brand. Content providers in the media & entertainment industry can set themselves apart by providing outstanding customer support.
Scout+ offers your customers frictionless support so that the buzz stays on the stars.
Scout+ support solutions for media and entertainment include:
- Bringing the in-house projects, like social media moderation, to our house where dedicated teams have the time and training to respond faster.
- Make data-driven decisions. Performance insights and response metrics are shared regularly and will help teams improve.
- Alleviate stress on staff by streamlining brand communication when it matters most.
Scout+ transforms your customer service interactions so that they rise to the level of your content. Our flexible customer support approach will help simplify self-service while increasing engagement and satisfaction.
