Services
Social Media is 24/7, so your brand has to be too.
Give your customers the opportunity to engage with your brand in real-time. Our team will respond and resolve issues that help you deliver on your promise to provide excellent customer service.
Humans not algorithms
Our staff of human agents and moderators can pick up on nuances that algorithms and AI can’t. Customers prefer interacting with real humans. Our humans connect to your customers with intuitive responses, not robotic replies, and your customers will feel more cared for and more trusting of you.
Responsive
When your customer turns to social media for customer service, we’ll be there when you can’t be, to provide expert and friendly service that will keep your customers happy. We’re your support 24/7/365.
Experienced
Stay focused on the daily tasks of running a business while we watch over your social media. We’ll help encourage positive engagement that grows customer influence for your brand. By listening and engaging, we bring you closer to your customers.
Scalable
Social media risks can balloon into a crisis in a matter of days, hours, or even minutes. Information fueled by emotion spreads through the online social sphere at lightning speed. We’ve got you covered, and can alert you, in real-time, to any escalation.
Short and Long-term Benefits
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Frictionless Outsourced Customer Service
Leave the hiring and training to us! -
Cost-Efficient and Customized
Get flexible customer support customized to match your exact needs. -
Scalable, On-Demand Services
Right-sized call center and customer support services to accommodate every business season. -
Superior Quality
We create a superb customer experience and you watch sales grow.
We work with your AI to deliver a seamless human-digital experience
When your customer engages with a chatbot, you want seamless integration with human agents to eliminate friction and keep your customers delighted across every touchpoint. Scout+ is compatible and experienced with all support software so you can keep working with the tools you already use!
