Travel and Hospitality
In the world of travel & hospitality, your business is the experience.
Self-service has become an expected component of doing business online, but for travel & hospitality, customer service shouldn’t feel transactional. Planning your dream honeymoon shouldn’t feel the same as buying shoes online, or transferring money. Go beyond offering your customers options browsing and online booking, and elevate their experience with a degree of added guidance and personal care.
With a rebound to the industry making waves, stand out to your customers by enhancing your customer support strategy.
The Scout+ team of highly specialized support agents work as an extension of your brand to build guest and traveler loyalty through personalized interactions.
Scout+ services for travel & hospitality include:
- Manage coverage demands of the holidays and peak seasons, on-demand or at scale
- Respond to feedback and reviews - the customer experience is shared through reviews and referrals - ensure that negative reviews are acknowledged and positive reviews are shared
- Proactively check in on guests and travelers making their lives a little easier and enhancing their experiences
- Omnichannel support around the clock - ensuring you can meet guests and travelers wherever they are
The integrity and speed of your customer interactions is a core component of your operations. Perhaps more than any other industry. Scout+ can help your business drive exceptional experiences.
