Blog
X’s Hiring Pivot
What Elon Musk’s Latest Move Means for Content Moderation and Security Over a year ago, Elon Musk made headlines with bold moves at X (formerly …
Customer Service Quiz: Are You a Service Superstar?
Think you’ve got the chops to be a top-notch customer service rep? Take this quiz to find out! Instructions: Choose the answer that best reflects …
Why Proactive Customer Service Will Soar in 2024
Forget resolutions, let’s talk predictions! As we peek into the future, one crystal-clear trend stands out for 2024: proactive customer service. Gone are the days …
The Future of Customer Service: Revenue Generation Takes Center Stage in 2024
As we step into the dynamic landscape of 2024, the customer service industry is witnessing a significant shift. Beyond the conventional realms of issue resolution …
Stop Losing Money to Abandoned Carts
Top Three Customer Service Strategies to Reduce Cart Abandonment Cart abandonment is a well-known issue that online retailers face. Abandonment rate is as high as …
Is Your Chatbot Too Good?
In the race to make chatbots more user-friendly and human-like, have their creators gone too far? Can a chatbot be too good? Too human-like? It …
The Most Wonderful Time Of The Year…to Delight Your Customers!
Is your business prepared for consumer expectations going into this holiday season? Here are four ways to make sure your customer service program will meet your customers’ expectations!
Don’t Let Potential Brand Ambassadors Slip Through Your Fingers
Do you have someone on your team monitoring Social Media for mentions? Probably yes, but are they monitoring 24/7 and responding to such mentions in real time, striking while the iron is hot?
2 Positive Reasons to Outsource Content Moderation
Whether their experience is positive or negative, customers crave real, personal attention in a world where most companies simply can’t or won’t make themselves available on a customer’s Internet schedule.
Hiring for Social Media? Don’t Forget Emotional Intelligence
You’ve seen it in the news. A company’s entire brand reputation suddenly under the guillotine of public scrutiny and anger because of one tweet or Facebook post gone wrong.
A Viral Angry Mob Was Not the Kind of Viral You Were Hoping For
Last week the news around the social media water cooler was that Kelly Blazek had been nasty to someone via email, then the recipient of that email posted it to Reddit, and the rest is sad history involving an angry Internet mob with virtual pitchforks.
6 Reasons You Need to be Tracking Your Social Media Metrics
At this point, most businesses know that Social Media can be a powerful marketing tool, but many still aren’t using metrics insights to maximize on that power.
Don’t stress this holiday
With the hustle and bustle of the holiday season and the crunch of year-end deadlines looming, take comfort in the fact that while you’re preoccupied, we’re watching your shop.
